After Sales Service

At Ravassia, We Don’t Just Sell Jewelry, We Stand by Every Piece We Create.

Your satisfaction and comfort are our top priorities. Our relationship with you doesn’t end with the purchase — it continues with the care, integrity, and service that defines Ravassia.

Here’s how we support you after your purchase:

💎 Skin Sensitivity? We’ve Got You.
If you experience any skin irritation or allergies due to the plating, we’ll remove the plating for you and return the piece — completely free of charge.

📏 Wrong Size? No Problem — 30 Days Exchange Policy
If your jewelry doesn’t fit, you can return it within 30 days. We’ll craft a new piece in your required size.

• For personalized items, we charge:
  • 1,000 for standard pieces
  • 2,000 for diamond or complex designs

🔧 Need Repairs? We’re Here for That Too.
We offer repair services at reasonable charges, quoted based on the extent of the damage. Our team will guide you through the process to ensure your piece is restored with care.

✨ Silver Dullness or Plating Worn Off? We’ll Replate It — Free.
Silver naturally oxidizes over time. If your piece looks dull or the plating wears off, we’ll replate it for free as a complimentary service from Ravassia — keeping your jewelry as radiant as ever.